Privacy Policies

Privacy Policy

Privacy
    Yoma Fleet, including Yoma Car Share and its subsidiaries, Yoma Financial Services, and Yoma Group (also referred to as “we,” “us,” “our,” or “Yoma Group”) respect your privacy. This privacy notice describes how we collect, use, disclose, and otherwise process your personal information in connection with your use of Yoma Fleet Products and related mobile sites and applications (our “Sites”), as well as when use our services. If you have any questions or concerns regarding our privacy notice, please contact us in one of the ways provided below. Terms not defined in this privacy notice have the meaning defined in your rental terms and conditions.
Personal Information
    The principal purposes for which we collect and store your personal and financial information are to process your application, allow you to reserve and use our vehicles, authorize payment, bill you, respond to your inquiries, improve and communicate with you about our products and services and maintain your account with us. Yoma Fleet collects information that you voluntarily submit to us, which could include your name, email address, postal address, telephone number, or a picture of you or identifying documents. This also includes information in your profile or information you provide to us via an email, text, or similar message, telephone call, or other means. Your telephone calls and other communications with us are usually recorded or monitored for quality control, training, and similar purposes. By using these communication methods, you are consenting to receive information via these methods and the recording or monitoring of your calls and communications with Yoma Fleet’s services. We use this information to create your account, provide our services, and communicate with you. From time to time, we may send marketing or other communications. We collect personal and financial information as you proceed through the stages of our application process, membership agreement, and reservation process. In addition to your name and contact information, we will also collect your driver’s license number, identification such as NRC or Passport, Proof of address, credit/debit card or other payment information, a photo, and other identifying information. We use this information to process your application, determine your eligibility to use our services, verify your identity, detect and deter fraud, theft, or abuse of our service, comply with legal and recordkeeping requirements, process your payments, and other purposes. If you use our services, we collect information about how you use our Sites and services. We may also collect the precise location of our vehicle usage. We use this information to provide and optimize services for you, including billing you, responding to your inquiries, providing and improving our products and services, maintaining your account with us, and providing personalized content and promotional offers.
Automatic Information Collection
    When you visit our Sites or use our service, read our emails, or otherwise engage with us through a computer or mobile device, we and our third-party partners automatically collect information about how you access and use the Sites and information about the device you use. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third-party services or technologies to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly from you or from other sources. When you use our Sites, our servers automatically log certain information about your use of our Sites, such as your IP address, browser type, operating system, browser language, and service provider. We also collect information about your activities on our Sites, such as the pages you visit or the ads or links you click on. We use this for a number of purposes where we have a legitimate interest to do so, such as improving our services, developing new services based on what we learn from your activity, identifying products and marketing that may be of interest to you, personalizing our service to you; and carrying out statistical analysis and research with the purpose of allowing us to better understand our members and the products’ services they want. We also use this information to provide and adapt our services to take account of the technical capabilities of our users as well as identify issues with the website and user’s experience of it. IP Addresses and other information collected automatically: We may collect your IP address when you visit our websites to help us diagnose problems with our systems, for system administration, to report aggregated information to our business partners, and to audit the use of our website. In select circumstances, we may use IP addresses to help us identify you to protect our service, site, users, or others. We also collect your browser type, Internet Service Provider (ISP), referring/exit pages, the pages viewed on our site, operating system, date/time stamp, and/ or clickstream data to analyze trends in the aggregate and administer the site. Session Replay: When you visit our website, we may also record information about your browsing session on the site, including which pages you visited and any forms on the website that you filled out. We review this information to identify any technical issues in the operation of our sites and to improve the user interface on our sites. If we use a third party to help us with this service, this information will be passed to that third party for this purpose. Mobile Analytics: When you download and use our apps, we may use mobile analytics software to help us better understand the functionality of our app on your mobile device. Our analytics may record how often you use the app, how you use the app, aggregated usage, performance data, and where you downloaded the app from. Mobile GPS and Push Notifications: If you allow us, when you use our apps, we may collect location markers using the GPS on your device. Knowing approximately where you are would help the app provide you with better service. This would also help us send you push notifications or other communications. We will use push notifications to provide certain services, such as emergency or other service notifications, return notifications, providing information about vehicle location, providing details regarding our products and services, etc. We will only share this information with third-party providers for the purpose of providing you with these services. To ensure you receive proper notifications, we will need to collect certain information about your device, such as operating system and user identification information. We may also collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for our services and to understand more about the demographics of our users.
Minor's privacy
    We do not knowingly solicit or collect individually identifying information from minors under the age of 18.
Personal Information Storage
    Yoma Fleet maintains servers within the Republic of the Union of Myanmar. Please note that the laws governing the processing of personal information in the Republic of the Union of Myanmar may not be the same as they are in your home country. By using our services, you consent to the transfer of your personal and financial information outside of your home country, as applicable, for the purposes described in this privacy notice.
Disclosing Personal Information
    Yoma Fleet shares information with third parties outside the Yoma Group in limited circumstances, such as to provide the services, fulfill a transaction you have requested, offer you personalized services, or in other circumstances that are permitted by law and consistent with the purposes for which we collected the information. For example, we may disclose your personal information, including GPS information from any of our vehicles, within the Yoma Group and to contractors, advisors, consultants, and service providers acting on our behalf or under our instructions, including for purposes relating to the provision, operation, maintenance, administration, promotion, improvement, and oversight of our services, Sites, and advertising services, or to fulfill your requests for information or service. We may also share your personal information with our affiliate companies, including other companies owned or controlled by Yoma Group, for business purposes, including internal management and administrative purposes. We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. Yoma Fleet may share your personal information in response to legal processes, such as a court order, search warrant, or subpoena, or when requested by law enforcement or regulatory authorities. Your information may also be disclosed if it has been used in violation of our policies, or applicable law, or in the commission of a crime. We may share your information if we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person, or when necessary to protect the rights or property of Yoma Fleet or third parties.
Advertising and personalized content
    Customized offerings. Yoma Fleet uses personal information to provide custom, personalized content, and information and to inform our marketing and advertising efforts, which may include sending you marketing or advertising communications via email or online. If you do not want us to send you promotional emails, please follow the instructions to unsubscribe in the footer of such emails.
Links to third-party services
    Our Sites may include links to other websites or mobile applications whose privacy practices may differ from those of Yoma Fleet. We are not responsible for any personal information practices of third-party websites and online services or the practices of other third parties. We encourage you to carefully read the privacy policy of any website you visit or mobile application that you use.
Review and Correction of Personal information
    Yoma Fleet is dedicated to providing you with practical and reasonable access to your information so that you can identify any inaccuracies. If you ask us, we can inform you whether we are in possession of any of your personal information. As per applicable laws, you have the right to request a copy of your personal information that we hold and have any inaccuracies corrected. However, we may charge a reasonable fee for such information requests and ask you to verify your identity. Please be advised that we may need to keep your information for a longer period of time to comply with our legal obligations, resolve disputes, enforce our agreements, or maintain backups or archives of our systems. It’s important to note that we are not responsible for storing your information, including records of your transactions. Therefore, we kindly request that you keep any records you need of your transactions with Yoma Fleet’s Services for your own reference.
Measures to Protect Personal Information
    Yoma Fleet has put safeguards and security practices in place to help protect the integrity and security of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems at all times. It is your responsibility to choose a strong password, safeguard it, and never disclose it to a third party. If you contact us by phone, we may ask you to verify certain information related to your account before providing any access to personal information.
Privacy Notice
    We may update this privacy notice periodically, so we recommend that you review it regularly. In the event of significant changes to this privacy notice, we will inform you via our website or other appropriate means. All updated terms will take effect automatically as of the date of the revised notice. We will make sure to update the “last updated” date at the beginning of this privacy notice every time we make changes to it. By continuing to use Yoma Fleet services, you are agreeing to the terms of the revised privacy notice.
Contact information